MATEYA TERMS AND CONDITIONS

Deposits …..

• A 50 % deposit for the total accommodation is required 31 -60 days prior to arrival

• Full pre-payment will be due 30 days prior to arrival date

• Please note that Mateya Safari Lodge reserves the right to sell accommodation held without the relevant deposit to a cash buyer

• Following a deposit request, a reasonable time period will be allowed for the necessary deposit to be settled

• All reservations must please be made in writing, i.e. by fax , e-mail or  letter

• All changes to reservations, i.e. dates, number of guests, etc. must please be notified in writing

Cancellations….

• Should a cancellation be received 61 days prior to arrival, the deposit will be refunded in full

• Reservations cancelled 31 – 60 days prior to arrival will be charged a 50% cancellation fee of the total accommodation amount

• Reservations cancelled 1 – 30 days prior to arrival will be charged a 100% cancellation fee of the total accommodation amount

• All cancellations must me made in writing

Child Policy….

• The minimum age for children accepted at Mateya Safari Lodge is 16 years of age

Arrival and Departure times….

• Check in time is reserved for 12h00 and check –out time is set at 11h00

• Please note that late departure times may be arranged, subject to availability of  our suites

• Arrival and departure times and method of transport must please be advised prior to arrival

Dietary Requirements…

• Please advise us of any dietary requirements prior to arrival at the lodge